Voice-first customer care

DSI Insurance

Peggy answers the phone, registers new customers, assigns policy numbers, and makes sure every question or claim lands on the worker dashboard.

Peggy is ready on port 5047
01

Register

First-time callers get a policy number beginning at 1000 and are stored in SQLite by phone number.

02

Log

Returning calls become claim or question entries tied to both the customer record and the daily queue.

03

Resolve

Workers can move requests from new to answered, in progress, or closed so nothing slips past the team.