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First-time callers get a policy number beginning at 1000 and are stored in SQLite by phone number.
Voice-first customer care
Peggy answers the phone, registers new customers, assigns policy numbers, and makes sure every question or claim lands on the worker dashboard.
First-time callers get a policy number beginning at 1000 and are stored in SQLite by phone number.
Returning calls become claim or question entries tied to both the customer record and the daily queue.
Workers can move requests from new to answered, in progress, or closed so nothing slips past the team.